Managing and directing all forms of activities is crucial in organizations. Operations management is concerned with the design of efficient and productive processes by looking at how resources are distributed, inventory is managed, projects are scheduled, customer service standards are followed, and ensuring that quality and overall organizational efficiency is maintained—contributing to the successful bottom line of an organization.
As an operations management major, the focus is on:
- understanding project and quality management, supply chain management, operations planning and scheduling, and service operations;
- knowing such computer-based tools as spreadsheets, project management software and enterprise resource planning (ERP) systems;
- possessing good analytical and problem solving skills, and the ability to have on overview of the entire organization or process.
Operations management professionals are employed in a variety of industries including airlines, federal agencies, banks, health facilities, retailers, manufacturers, logistics companies and consulting agencies.